Standard no-fault returns

  1. Goods can only be returned up to 14 working days starting the day after delivery.
  2. Products are returned at your own cost, unused and undamaged in their original packaging.
  3. All shortages must be notified within 24 hours of receipt of goods.
  4. The goods remain your responsibility until the goods have been received by us at Covipro.
  5. Goods must be returned in full pack quantities. We cannot offer any refunds on partial packs.
  6. Refunds don’t include delivery charges.
  7. Covipro will endeavour to process all returns within 4 working days of receipt of the return.
  8. An email will need to be sent to [email protected] stating date of purchase, Invoice and delivery note number and reason for return. We will then asses this and get in touch to confirm acceptance of return.